FREQUENTLY ASKED QUESTIONS (FAQ)

WHERE DO WE SHIP?

Waist Beads by Fran is worldwide!
DO YOU SHIP APO OR P.O BOX?

YES!
DO I NEED TO MEASURE MY WAIST?

Unless your waist requires more than 55 inches there is NO NEED to measure your waist. All waist beads are made at a standard 55 inches, so you will fit, cut and tie your waist beads to your desired fit. IF you require more than 55 inches, please select the extended size option for 65 inches! you will also fit, cut and tie to your desired fit if the 65 inches runs a bit too big.
HOW DO I KNOW IF MY ORDER WAS PLACED?

Once your order is complete, you will receive a confirmation notice to the email address you provided during the checkout process. Please confirm your email address, any misspelled information will affect confirmation delivery.
CAN I CANCEL MY ORDER?

ALL SALES ARE FINAL.
EXCHANGE POLICY

We are unable to process exchanges at this time.
CAN I CHANGE MY ORDER AFTER ITS PLACED?

Not at this time. Once your order is placed, if would like to add an additional item you will need to place a separate order.
I ACDIENTALLY PUT THE WRONG MAILING ADDRESS FOR MY PACKAGE

Waist beads By Fran will ship your package to the address provided during the checkout process. If a mistake has happened, please reach out BEFORE your package ships via the contact form. Please be advised it takes up to 72 hours to receive a response and this does not guarantee your package will be addressed in time. If you are using PayPal, be sure the correct shipping address is on file with them, the address PayPal has on file is the address that will auto input during the checkout. We are NOT responsible for mis-shipped packages, and it will be your responsibility to contact USPS.
MY PACKAGE IS BEING "RETURNED TO SENDER"

If you provided the wrong shipping address and your package is being returned, you will need to wait until we receive your package. Once we receive your package a new invoice will be sent to you for new shipping charges. Waist beads By Fran is not responsible for shipping cost.
I SEE MULTIPLE WAIST BEADS/ANKLETS PICTURED. HOW MANY ARE INCLUDED?

Most waist beads and anklets are sold as a single strand unless stated in the description.
THIS IS NOT THE COLOR I WAS EXPECTING

All photos of waist beads and anklets are unfiltered and taken under natural light (outdoors). Monitor display vs in person color may slightly differ.
WHY HAS MY ORDER BEEN CANCELED?

On occasion some waist beads/ anklets sell at a higher rate than others which can cause it to become unavailable. If this happens, you will be contacted as soon as possible with cancellation information. If you had multiple waist beads/anklets in your order the remainder of your order will be processed as usual.
CAN MY WAIST BEADS BE RESIZED/RESTRUNG?

Due to sanitary purposes of handling used/worn waist beads this service is not offered.